Below FAQ are some common questions people have before ordering from us
If you have other questions, please just send it to customerservice@completehomesupply.com.
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- Ordering & Availability
- Payments
- Shipping
- Returns & Cancellations
- Warranty Info
- Professionals & Trade Accounts
- Customer Accounts
- Policies & Security
Ordering & Availability
How do I place an order?
Simply browse our website, select the item(s) you need, choose your preferred finish, and click “Add to Cart.” Once ready, proceed to checkout for a secure and seamless experience.
Can I order items that are marked as “Out of Stock”?
Yes! If you're looking for a specific finish or item that's out of stock, contact us at customerservice@completehomesupply.com. We can often place a special order directly with the manufacturer and provide lead time estimates.
Do you offer bulk or pallet orders?
We do! For larger projects or recurring needs, we offer Pallet Orders – where multiple items ship together on a single pallet for efficiency and easy tracking. Great for landlords or pros who regularly replace specific products (like disposers or angle stops). Pallet Orders also qualify for special pricing.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Shop Pay.
When is my card charged?
Your payment is processed at checkout so we can begin preparing your order immediately.
Do you charge sales tax?
Sales tax is applied based on your shipping destination as well as the business location of Complete Home Supply which is in California. The necessary sales tax will be calculated at checkout where applicable.
Shipping
Where do you ship?
We currently ship to addresses in the United States.
Do you offer free shipping?
Yes! Enjoy Free Shipping on orders over $99 (before tax). Any order below $99 will be charged a Flat Fee of $14.99.
Will I receive tracking info?
Absolutely! You’ll receive tracking updates via email throughout the shipping process so you can follow your order every step of the way.
Returns & Cancellations
Can I cancel or change my order?
Orders can be modified or canceled before shipment. If the order has already been processed, a $10 change fee may apply. Email us ASAP at customerservice@completehomesupply.com.
How do I return an item?
Visit our Returns Page and fill out the RGA Request Form to initiate a return. Note: a 15% restocking fee applies to non-defective returns. Special orders are non-returnable.
Do you accept exchanges?
Yes! If you ordered the wrong item or finish, we’ll gladly help with exchanges. If you reorder through us, the restocking fee is waived – you just cover the return shipping.
Warranty Info
Do your products come with a warranty?
Most items include a manufacturer warranty. Warranty terms vary by brand and product.
How do I submit a warranty claim?
Visit our Warranty Page for details and use the manufacturer’s claim form. Always CC customerservice@completehomesupply.com so we can assist and monitor your request.
What if the item is defective but discontinued?
We’ll work with the manufacturer to find a suitable replacement or offer other options as long as the product is still under warranty.
Professionals & Trade Accounts
Do you work with designers, architects, or contractors?
Yes! Complete Home Supply is built to support pros on residential and commercial projects. We provide dedicated service, premium product sourcing, and fast fulfillment for your large-scale needs.
Do you offer professional discounts?
Yes! Ask us about our Pro Discounts when you partner with us on ongoing or large-volume orders. Let’s team up.
Can I place a custom or project-specific order?
Absolutely. We can source specific finishes, products, or build full shipments tailored to your job site or timeline.
Customer Accounts
Should I create an account?
Yes! Creating an account makes it easier to track orders, view past purchases, and speed up checkout. Sign up here.
Policies & Security
Is shopping on your website secure?
Yes. We use industry-standard encryption to ensure your data and payments are protected.
What’s your return and refund policy?
Please see our complete Return Policy for all scenarios including returns, exchanges, and warranty claims.